For account, order, or connection issues, submit a ticket through the user panel. No email address is required to create an account—just a username and password. Check the panel for ticket replies.
Use a ticket for subscription update failures, client connection issues, order questions, or refund requests. Sign in, open the ticket form, describe the issue, and submit it. Add any follow-up information to the same ticket to keep the context together.
Response times depend on the current queue and the complexity of troubleshooting. We don't promise a fixed turnaround time. Check your ticket in the panel for updates.
Open a Support TicketNot Published
VPN84 has not published a contact email, so email support is not available on this page. Submit account, payment, and refund questions through a ticket. This helps ensure order details aren't sent to an address VPN84 hasn't verified.
Email support is not currently available, and no response time is provided.
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VPN84 has not published a Telegram contact account, so this page has no Telegram link. For connection troubleshooting or subscription support, use a ticket in the user panel. Don't rely on an account name alone to verify someone's identity.
Telegram support is not currently available, and no response time is provided.
Describe what you expected to happen and what actually happened, then include the relevant details. There's no need to submit duplicate tickets for the same issue.
Include your platform, client name, current network environment, selected route region, when the issue occurred, and any error message. Specify whether you can't connect at all, are connected but can't open websites, or only certain apps are affected. Mention whether you've tried updating the subscription, switching routes, or changing networks.
Include only screenshots showing the error and relevant status. Hide sensitive information such as passwords, subscription links, tokens, and payment credentials. Subscription links can grant account access, so don't include them in full in screenshots or ticket messages.
Include your order number, payment method, current order status, and what you'd like help with. Payment methods include Alipay, WeChat Pay, and USDT. If the order status hasn't updated after payment, describe what happened to avoid paying again. If you need to provide proof of payment, first hide any information that's not needed for verification.
VPN84 offers refunds within 60 days, no questions asked. Submit your request through a support ticket. See the Refund Policy for eligibility and instructions.
For connection issues, start with the troubleshooting guide. If you're importing a subscription for the first time, see the setup guide. If the issue persists, include the steps you've already tried in your ticket.
Check the ticket page in the user panel for replies. If you need to share test results or describe a change in symptoms, reply to the original ticket to keep the full support history in one place.
First, check the original ticket for a reply or a request for more information. Response times depend on the issue and the current queue; immediate replies aren't guaranteed. If you see a new error or the order status changes, add the update to the original ticket.
First, check your username and password, including anything filled in automatically by your browser. Then try the login page. VPN84 has not published email or Telegram contact details and makes no account recovery promises outside the user panel.